We take a lot of care packing your orders. Firstly, we make sure everything leaves our warehouse without any damage.

Surfboards in particular are subjected to a strict visual and constructional inspection before being wrapped and packed in their original strong packaging.

We then even put them inside a second heavy duty (outer) box to minimise the risk of damage during shipping.

Finally, we use trusted shipping experts who also understand how to deal with larger items.

We have a complete overview of our shipping prices here.

Shipping prices will be automatically calculated on the checkout page before making your payment.

We aim to ship your order as quickly as possible. Orders are usually dispatched from our warehouse on the next working day after payment has been received. Delivery times depend on your location.

Below are the average delivery times after dispatch:

Netherlands & neighbouring countries (e.g. Belgium): approx. 2–3 working days

Northern & Central Europe (e.g. Germany, Denmark): approx. 3–5 working days

Western Europe (e.g. France): approx. 5–7 working days

Southern & peripheral Europe (e.g. Italy, Spain, Portugal, Ireland): approx. 7–9 working days

Rest of Europe: approx. 7–9 working days

Please note that delivery times are indicative and may vary due to carrier conditions, location, or unforeseen circumstances.

If your country is not listed, please contact us at info@popupsurfshop.eu and we'll explore the options together.

We currently ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Norway and The United Kingdom possible on request.

For most shipments we’ll provide you with a Track & Trace link so you can track your order.

We even have this service available for larger items such as surfboards.

For surfboards to the Netherlands and Belgium we'll make a delivery appointment with you first.

Help us help you: Inspect - Report - Accept

Almost all of our shipments arrive without a scratch. But in the rare case something goes wrong, don't worry - we're here for you. We’ve handled thousands of deliveries and stand by our expert customer service. Here is what you should do;

• When your parcel arrives, inspect the box for any visible damage
• Snap a few quick photos before opening if anything looks unusual
• Let the delivery driver know and ask them to note the damage before signing
• Carefully unbox your parcel

If everything looks fine — enjoy your new board! If there’s any issue, contact us immediately. We’ll work quickly to review the situation and assist you in accordance with your statutory rights.

Pro tip: Be gentle when unboxing and make sure you have plenty of space. Surfboards are very well packed, and accidental damage during unwrapping can happen if not done gently.

Almost all of our shipments arrive without any damage. However, if your product arrives with visible damage, please contact us as soon as possible.

To help us assess the situation quickly, we recommend:

• Inspecting the product and packaging upon delivery
• Taking clear photos of any visible damage and the packaging
• Contacting us promptly with a description of the issue

We will review the situation and assist you in accordance with your statutory rights.

For surfboards we use specialised freight services. These shipping partners are used to handling large parcels like surfboards. This ensures safe and damage free shipping. It does mean the tracking system is often not as sophisticated as that of some of the parcel carriers, but our customer service is there if you have any questions.

For Belgium and the Netherlands, we use Becker Transport and will call first to make a delivery appointment.

For all other countries we use CTS Group and you will receive a tracking link with an estimated delivery date, which is accurate 95% of the time.

For all other parcels we our preferred carriers are Post NL, DPD or DHL depending on the size of the parcel and its destination.

All our payments are processed throug the secure services of Shopify. We accept several payment methods including credit and debit cards (selected countries), iDeal, Bancontact, Apple Pay, Google Pay, Klarna and PayPal.

A remote area is a place that most delivery services consider to be harder to reach.

Remote areas may require an additional charge. If this applies to your order, we’ll always contact you first — you’ll have the option to approve the extra cost or request a full refund, no questions asked.

Not sure if your location counts as remote? Feel free to get in touch before placing your order — we’re happy to help!

A few examples of remote areas:

• Mountainous areas
• Islands
• Scottish highlands
• The further North you go in Scandinavian countries the more likely they are considered remote

Some boards have a fin or a set of fins included. This is clearly mentioned in the product description and details. If your board has fins included, these will be inside your packaging, but they are very well hidden to protect the board. Often near the tail or nose and they will be sandwiched in between a piece of folded cardboard. Very easy to miss so please inspect all your packaging before throwing it away. They will be in there!

You have the right to withdraw from your purchase within 14 days of receiving your order (cooling-off period), without giving any reason.

During this period, you may inspect and handle the product in the same way as you would in a physical shop, to assess its nature, characteristics and functioning.

If you wish to exercise your right of withdrawal, please notify us within the cooling-off period by sending an unequivocal withdrawal statement to info@popupsurfshop.eu (You may use our withdrawal form, but this is not mandatory).

After notifying us of your withdrawal, you have 14 days to return the product to us.

Please note:

• You are responsible for the return shipping costs
• The risk during return transport lies with you
• For large or fragile items such as surfboards, return shipping costs can be significant
• If the product has been handled beyond what is necessary for inspection, a diminution in value may be deducted from the refund

If you have any questions about returns or the withdrawal process, feel free to contact us — we’re happy to help.

You have the right to withdraw from your purchase within 14 days of receiving your order (cooling-off period), without giving any reason.

During this period, you may inspect and handle the product in the same way as you would in a physical shop, to assess its nature, characteristics and functioning.

If you wish to exercise your right of withdrawal, please notify us within the cooling-off period by sending an unequivocal withdrawal statement to info@popupsurfshop.eu (You may use our withdrawal form, but this is not mandatory).

After notifying us of your withdrawal, you have 14 days to return the product to us.

Please note:

• You are responsible for the return shipping costs
• The risk during return transport lies with you
• For large or fragile items such as surfboards, return shipping costs can be significant
• If the product has been handled beyond what is necessary for inspection, a diminution in value may be deducted from the refund

If you have any questions about returns or the withdrawal process, feel free to contact us — we’re happy to help.

If your product is returned due to an error on our part or because it does not conform to the Agreement, we will cover the reasonable return shipping costs in accordance with applicable law.

In all other cases — including the exercise of the right of withdrawal — the costs and risk of return shipping are your responsibility.

Please be aware that returning bulky items, such as surfboards, can be expensive. The shipping costs charged at checkout are often significantly lower than the actual return shipping costs.

If you have any questions about returns, feel free to contact us — we’re happy to help.

Yes. All products are covered by the statutory warranty (conformity) under applicable consumer law, meaning the product must meet reasonable expectations based on the Agreement.

In addition, some products may be covered by a manufacturer’s warranty. Any such warranty is provided by the manufacturer and applies in accordance with its terms and conditions.

A manufacturer’s warranty is supplementary and does not limit or replace your statutory rights.

We are extremely proud of our personal approach and excellent customer service.

If you want to get in touch, you can use our chat on our website or drop us a line at info@popupsurfshop.eu. We are fluent in English and Dutch, but you can also try in French and German. We will do our best to help you the best way we can.

PS if we’re out surfing we’ll get back to you as soon as we can 😉 but we always reply!

If you subscribe to our newsletter we will send you a code you can use once on our coupon friendly products. Sale items and some brands are excluded. You will receive this code via email and sometimes takes a few minutes. Please check your spam folder if you have not received the email or reach out for support.

We are based in the Netherlands, from where we process and ship all orders from our own warehouse! We have over 20 years of experience in selling surfboards and surf gear across Europe. Since 2002 we have served thousands of satisfied customers. We hope you will become one of them!

No. We don't have a retail space. We are human however, so feel free to reach out and talk to us should you have any questions!

Sometimes we get the opportunity to get a limited collection of Factory Second surfboards. The product title and description clearly shows if you are looking at a Factory Second.

You can find the Factory Seconds in our SALE menu when we have them.

These boards function as intended but have a touch more personality. This personality comes in the form of (small) optical imperfections in the handwork that is involved in finishing these surfboards. For example, the colour is not perfect, the logo is in the wrong position or there is a minor fault in the finish. The construction however, is perfect and the same as for an a-grade board. In return, you get a great deal on the price. If you can live with these imperfections, these deals are definitely for you!

More information can be found in our Factory Seconds FAQ.

We like to work together with local heroes. We always have a few surfers and shapers that we support. Please reach out if you would like to join the team.