We take a lot of care packing your orders. Firstly, we make sure everything leaves our warehouse without any damage.

Surfboards in particular are subjected to a strict visual and constructional inspection before being wrapped and packed in their original strong packaging.

We then even put them inside a second heavy duty (outer) box to minimise the risk of damage during shipping.

Finally, we use trusted shipping experts who understand to be careful with larger items.

We have a complete overview of our shipping prices here.
Shipping prices will be automatically calculated on the checkout page before making your payment.

We strive to deliver your products as soon as possible.

Depending on your location, shipping times may vary.

These are the average shipping times, but we cannot guarantee them:

Belgium: 2 to 3 working days

Netherlands: 2 to 3 working days

Germany: 3 to 5 working days

Rest of Europe: 7 to 9 working days

If your country is not listed, please contact us at info@popupsurfshop.eu. We currently ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

For most shipments we’ll provide you with a Track & Trace link so you can track your order.

We even have this service available for larger items such as surfboards.

In some cases we can’t provide you link but we’ll make a delivery appointment with you instead.

Inspect – Report – Sign

Don’t worry almost all products arrive without any damage and we’ll always try to find a satisfying solution if something does arrive with damage.

1. Inspect the parcel for ANY visual damage or deformation to the outer and/or inner box and take photos of anything you find.

2. Report your findings to the delivery person and make sure they make a note of this.

3. Now you can sign and accept.

Any damage that you report after accepting your parcel in perfect condition cannot be claimed with the shipping company.

Don’t worry almost all products arrive without any damage.

In the unlikely event that your order was damaged during transport and you reported this before accepting it (as descirbed in the section above), we’ll do our best to find a satisfying solution.

For surfboards we use specialised freight services. These shipping partners are used to handling large parcels like surfboards. This ensures safe and damage free shipping. It does mean the tracking system is often not as sophisticated as that of some of the parcel carriers you are used to like DPD or DHL.

For Belgium and the Netherlands, we use Becker Transport and will call first to make a delivery appointment. For all other countries we use CTS Group and you will receive a tracking link with an estimated delivery date, which is accurate 95% of the time.

For all other parcels we our preferred carriers are Post NL, DPD or DHL depending on the size of the parcel and its destination.

All our payments are processed throug the secure services of Shopify. We accept several payment methods including credit and debit cards (selected countries), iDeal, Bancontact, Apple Pay and Google Pay.

Please note that if you live in a remote area, extra costs may be charged. It is your responsibility to check if your address falls under a remote area. If you are not sure if you live in a remote area, contact us first

A few examples of remote areas:

• Mountainous areas
• Islands
• Scottish highlands
• The further North you go in Scandinavian countries the more likely they are considered remote

We have a 14-day return policy, which means you have 14 days (cooling off period) to cancel or request a return under your right of withdrawal. You can use this time to view and inspect the item(s) in its original packaging like you would in a physical store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill out this form and send it to info@popupsurfshop.eu. We will assist you with your return. Items sent back to us without first requesting a return will not be accepted.

After you've requested a return, you have 14 days to get it delivered to us.

The risk and cost of returning a product lie with you. Be advised that shipping bulky return items like surfboards can be quite expensive. The shipping costs we charge you during a sale are a lot lower in most cases than the actual shipping costs.

You can always contact us for any return questions.

We have a 14-day return policy, which means you have 14 days (cooling off period) to cancel or request a return under your right of withdrawal. You can use this time to view and inspect the item(s) in its original packaging like you would in a physical store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill out this form and send it to info@popupsurfshop.eu. We will assist you with your return. Items sent back to us without first requesting a return will not be accepted.

After you've requested a return, you have 14 days to get it delivered to us.

The risk and cost of returning a product lie with you. Be advised that shipping bulky return items like surfboards can be quite expensive. The shipping costs we charge you during a sale are a lot lower in most cases than the actual shipping costs.

You can always contact us for any return questions.

If we made a mistake then we pay for the return. Otherwise, the risk and cost of returning a product lie with you. Be advised that shipping bulky return items like surfboards can be quite expensive. The shipping costs we charge you during a sale are a lot lower in most cases than the actual shipping costs.

You can always contact us for any return questions.

All products are covered by the standard manufacturing warranty if one has been issued.

If you need advice, have any questions, would like to make a suggestion or have a complaint please contact us at info@popupsurfshop.eu.

Alternatively, you can also use the chat function when it’s available.

We are ready to help and we will do our best to reply as quickly as possible.

We are based in the Netherlands, from where we process and ship all orders ourselves!

The Pop-Up Surf Shop is an online surf shop run by surfing shipping experts who know (almost) everything about Surfboards and Hardware. We have over 15+ years of experience in selling surfboards and (surf) hardware. Since 2017 we’re also selling online and have since served over 700+ satisfied customers. We pride ourselves on our customer support and try everything we can to add you to our list of satisfied customers.

No. We don't have a retail space. We are human however, so feel free to reach out and talk to us should you have any questions!

Factory Seconds are surfboards that function as intended but have a touch more personality. This personality comes in the form of imperfections in the handwork that is involved in making these surfboards. Also known as a 'Cosmetic Blemish'. For example, the colour is not perfect, the logo is in the wrong position or there is a minor fault in the finish. In return, you get a great deal on the price. If you can live with these imperfections, these deals are definitely for you! If you want to know more about Factory Seconds, please visit our dedicated customer service section here.

We like to work together with local heroes. We always have a few surfers and shapers that we support. Please reach out if you would like to join the team.