We take a lot of care packing your orders. Firstly, we make sure everything leaves our warehouse without any damage.

Surfboards in particular are subjected to a strict visual and constructional inspection before being wrapped and packed in their original strong packaging.

We then even put them inside a second heavy duty (outer) box to minimise the risk of damage during shipping.

Finally, we use trusted shipping experts who also understand how to deal with larger items.

We have a complete overview of our shipping prices here.

Shipping prices will be automatically calculated on the checkout page before making your payment.

We do our best to get your order to you as quickly as possible.

Most orders leave our warehouse the next working day.

Shipping times vary depending on your location - here are the average delivery times after your parcel leaves our warehouse.

Belgium: 2 to 3 working days

Netherlands: 2 to 3 working days

Germany: 3 to 5 working days

Rest of Europe: 7 to 9 working days

If your country is not listed, please contact us at info@popupsurfshop.eu and we'll explore the options together.

We currently ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Norway and The United Kingdom possible on request.

For most shipments we’ll provide you with a Track & Trace link so you can track your order.

We even have this service available for larger items such as surfboards.

For surfboards to the Netherlands and Belgium we'll make a delivery appointment with you first.

Help us help you: Inspect - Report - Accept

Almost all of our shipments arrive without a scratch. But in the rare case something goes wrong, don't worry - we're here for you. We’ve handled thousands of deliveries and stand by our expert customer service. Here is what you should do;

• When your parcel arrives, inspect the box for any visible damage
• Snap a few quick photos before opening if anything looks unusual
• Let the delivery driver know and ask them to note the damage before signing
• Carefully unbox your parcel

If everything looks fine — enjoy your new board! If there’s any issue, contact us immediately. We’ll work quickly to make things right.

Pro tip: Be gentle when unboxing and make sure you have plenty of space. Surfboards are very well packed, and accidental damage during unwrapping can happen if not done gently.

Almost all of our shipments arrive without a scratch. But in the rare case something goes wrong, don't worry - we're here for you.

If there’s any issue, contact us immediately. We’ll work quickly to make things right.

For surfboards we use specialised freight services. These shipping partners are used to handling large parcels like surfboards. This ensures safe and damage free shipping. It does mean the tracking system is often not as sophisticated as that of some of the parcel carriers, but our customer service is there if you have any questions.

For Belgium and the Netherlands, we use Becker Transport and will call first to make a delivery appointment.

For all other countries we use CTS Group and you will receive a tracking link with an estimated delivery date, which is accurate 95% of the time.

For all other parcels we our preferred carriers are Post NL, DPD or DHL depending on the size of the parcel and its destination.

All our payments are processed throug the secure services of Shopify. We accept several payment methods including credit and debit cards (selected countries), iDeal, Bancontact, Apple Pay, Google Pay, Klarna and PayPal.

A remote area is a place that most delivery services consider to be harder to reach.

Remote areas may require an additional charge. If this applies to your order, we’ll always contact you first — you’ll have the option to approve the extra cost or request a full refund, no questions asked.

Not sure if your location counts as remote? Feel free to get in touch before placing your order — we’re happy to help!

A few examples of remote areas:

• Mountainous areas
• Islands
• Scottish highlands
• The further North you go in Scandinavian countries the more likely they are considered remote

Some boards have a fin or a set of fins included. This is clearly mentioned in the product description and details. If your board has fins included, these will be inside your packaging, but they are very well hidden to protect the board. Often near the tail or nose and they will be sandwiched in between a piece of folded cardboard. Very easy to miss so please inspect all your packaging before throwing it away. They will be in there!

We have a 14-day return policy, which means you have 14 days (cooling off period) to cancel or request a return under your right of withdrawal. You can use this time to view and inspect the item(s) in its original packaging like you would in a physical store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill out this form and send it to info@popupsurfshop.eu. We will assist you with your return. Items sent back to us without first requesting a return will not be accepted.

After you've requested a return, you have 14 days to get it delivered to us.

The risk and cost of returning a product lie with you. Be advised that shipping bulky return items like surfboards can be quite expensive. The shipping costs we charge you during a sale are a lot lower in most cases than the actual shipping costs.

You can always contact us for any return questions.

We have a 14-day return policy, which means you have 14 days (cooling off period) to cancel or request a return under your right of withdrawal. You can use this time to view and inspect the item(s) in its original packaging like you would in a physical store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill out this form and send it to info@popupsurfshop.eu. We will assist you with your return. Items sent back to us without first requesting a return will not be accepted.

After you've requested a return, you have 14 days to get it delivered to us.

The risk and cost of returning a product lie with you. Be advised that shipping bulky return items like surfboards can be quite expensive. The shipping costs we charge you during a sale are a lot lower in most cases than the actual shipping costs.

You can always contact us for any return questions.

If we made a mistake then of course we pay for the return. Otherwise, the risk and cost of returning a product lie with you.

Be advised that shipping bulky return items like surfboards can be quite expensive. The shipping costs we charge you during a sale are a lot lower in most cases than the actual shipping costs.

You can always contact us for any return questions.

All products are covered by the standard manufacturing warranty if one has been issued.

We are extremely proud of our personal approach and excellent customer service.

If you want to get in touch, you can use our chat on our website or drop us a line at info@popupsurfshop.eu. We are fluent in English and Dutch, but you can also try in French and German. We will do our best to help you the best way we can.

PS if we’re out surfing we’ll get back to you as soon as we can 😉 but we always reply!

If you subscribe to our newsletter we will send you a code you can use once on our coupon friendly products. Sale items and some brands are excluded. You will receive this code via email and sometimes takes a few minutes. Please check your spam folder if you have not received the email or reach out for support.

We are based in the Netherlands, from where we process and ship all orders from our own warehouse! We have over 20 years of experience in selling surfboards and surf gear across Europe. Since 2002 we have served thousands of satisfied customers. We hope you will become one of them!

No. We don't have a retail space. We are human however, so feel free to reach out and talk to us should you have any questions!

Sometimes we get the opportunity to get a limited collection of Factory Second surfboards. The product title and description clearly shows if you are looking at a Factory Second.

You can find the Factory Seconds in our SALE menu when we have them.

These boards function as intended but have a touch more personality. This personality comes in the form of (small) optical imperfections in the handwork that is involved in finishing these surfboards. For example, the colour is not perfect, the logo is in the wrong position or there is a minor fault in the finish. The construction however, is perfect and the same as for an a-grade board. In return, you get a great deal on the price. If you can live with these imperfections, these deals are definitely for you!

More information can be found in our Factory Seconds FAQ.

We like to work together with local heroes. We always have a few surfers and shapers that we support. Please reach out if you would like to join the team.