For all surfers looking to shop online!

Excellent customer reviews 4.9 / 5.0

Safe and reliable (surfboard) shipping throughout Europe

Friendly, personal and expert customer service

Serving happy customers since 2002!

Language

Factory Seconds FAQ

What is a Factory Second surfboard?

Sometimes we get the opportunity to get a limited collection of Factory Second surfboards. The product title and description clearly shows if you are looking at a Factory Second.

You can find the Factory Seconds in our SALE menu when we have them.

These boards function as intended but have a touch more personality. This personality comes in the form of (small) optical imperfections in the handwork that is involved in finishing these surfboards. For example, the colour is not perfect, the logo is in the wrong position or there is a minor fault in the finish. The construction however, is perfect and the same as for an a-grade board. In return, you get a great deal on the price. If you can live with these imperfections, these deals are definitely for you!

Who should buy these boards?

Surfers who want an epic deal on a surfboard with the perfect shape and overall construction, but care less about one or more (minor) cosmetic imperfections.

If you want a board that’s flawless, these deals are not for you.

What are imperfections?

Just before a surfboard gets packed and wrapped to leave the shaping facility, a final inspection is performed. During this inspection, the surfboard is scanned meticulously for any imperfections. As the surfboard is being made, the quality and process are monitored constantly. During different stages, the colours, designs, sanding and finish are done by hand and sometimes mistakes are made. When an imperfection is spotted that is beyond the tolerances for a premium quality label, the board gets labelled as a Factory Second. The board is still handled with care and wrapped and packaged for safe transport.

We don't sell surfboards that have a mistake with their shape or construction.

What about the quality of the product?

Although these surfboards have an optical imperfection, they still perform as intended. With the shape and construction everything is as it should be. So basically you buy a solid premium quality surfboard with one or more imperfections.

Some mistakes are hardly visible while others are more obvious. Sometimes we get boards in a sample colour design without any mistakes at all but still get labelled as such because it’s not the final production colour.

How do you prevent products from being damaged during shipping?

We take a lot of care packing your orders. Firstly, we make sure everything leaves our warehouse without any damage.

Surfboards in particular are subjected to a strict visual and constructional inspection before being wrapped and packed in their original strong packaging.

We then even put them inside a second heavy duty (outer) box to minimise the risk of damage during shipping.

Finally, we use trusted shipping experts who understand to be careful with larger items.

Can you send me some pictures of these boards?

All boards are wrapped and packed meticulously and we want to keep them this way. You can probably understand that it is not possible for us to unpack and repack every board upon request. Especially, because sometimes we can’t even find the mistake. You do, however, get an extra good deal on these surfboards. So if you can live with these imperfections, these deals are especially for you.

How do I know if I buy a Factory Second?

We will always let you know which products are a Factory Second before you buy one. We indicate this clearly in the product title and product description.

Do these boards have a warranty?

Yes, all of our products are warrented as stated in our Terms of Service.

Can I return these boards?

Yes, you can return these boards under our normal return policy found in our Terms of Service. Please note, that if you want to return one of these colour mistake labelled surfboards because you don’t like the imperfection, you have to pay the return shipping costs yourself. Surfboards are considered bulky or large items and are therefore expensive to ship. Always contact us first if you are considering returning a surfboard.

Get in touch

Have questions about your order, or a general enquiry?

We are extremely proud of our personal approach and excellent customer service. If you want to get in touch, you can use our chat on our website or drop us a line at info@popupsurfshop.eu. We are fluent in English and Dutch, but you can also try in French and German. We will do our best to help you the best way we can.

PS if we’re out surfing we’ll get back to you as soon as we can 😉 but we always reply!