Cooling off period and returns
After purchasing a product you have the possibility to disband our agreement without giving reasons for 14 days. You must express this right by using this standard form (click to open and download) and e-mailing the completed standard form to firstname.lastname@example.org.
After you’ve expressed this right you have a further 14 days to return the product. The product must be complete, intact, undamaged, and not used. Also, the product needs to be returned in its original packaging.
The costs of any returns are to be paid by the customer. For bulky items, such as surfboards, expect shipping costs between €35,00 and €200,00 plus.
Returns are at your own risk. Make sure you always ask for proof of shipping when returning a product.
If we made a mistake or a product arrives with damage, we will compensate the shipping costs of the returned product.
If we receive the product within this legal term, we will refund your initial purchase within 14 days after we receive the product.