If you have any question regarding your purchase please contact us at firstname.lastname@example.org as soon as possible.
You can return your purchased product within 14 days after purchase and 1 day after delivery. The product must be complete, intact, undamaged and not used. Also, the product needs to be returned in its original packaging.
The costs of any returns are to be paid by the consumer. For bulky items, such as surfboards, expect shipping costs between €35,00 and €200,00 plus. You can not use the shipping costs we charge you as an indication for the return shipping costs. These will almost always be higher.
If we made a mistake or a product arrives with damage, we will compensate the shipping costs of the returned product.
Returns are at risk of the consumer. We are not liable to any damage that is the result of returning a product. Make sure you always ask for a proof of shipping when returning a product.
Read all the information about returns in our Terms and Conditions.