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Free heavy duty box

Reliable Europe wide shipping from €10

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Free heavy duty box for surfboard shipping

FAQ

What should I do before accepting my parcel?

Inspect – Report – Sign

1. Inspect the parcel for ANY visual damage or deformation to the outer and/or inner box and take photos of anything you find.

2. Report your findings to the delivery person and make sure they make a note of this.

3. Now you can sign and accept.

Any damage that you report after accepting your parcel in perfect condition cannot be claimed with the shipping company.

Don’t worry almost all products arrive without any damage and we’ll always try to find a satisfying solution if something does arrive with damage.

How do you prevent products from being damaged during shipping?

We take a lot of care packing your orders. Firstly, we make sure everything leaves our warehouse without any damage.

Surfboards in particular are subjected to a strict visual and constructional inspection before being wrapped and packed in their original strong packaging.

We then even put them inside a second heavy duty (outer) box to minimise the risk of damage during shipping.

Finally, we use trusted shipping experts who understand to be careful with larger items.

What do I do when my product arrives with damage?

Don’t worry almost all products arrive without any damage.

In the unlikely event that your order was damaged during transport and you reported this before accepting it (as descirbed in the section above), we’ll do our best to find a satisfying solution.

How long does it take for my surfboard to arrive?

We strive to deliver your products as soon as possible.

Depending on your location, shipping times may vary.

These are the average shipping times, but we cannot guarantee them:

Belgium: 2 to 3 working days

Netherlands: 2 to 3 working days

Germany: 3 to 5 working days

Rest of Europe: 7 to 9 working days

How can I track my order?

For most shipments we’ll provide you with a Track & Trace link so you can track your order.

We even have this service available for larger items such as surfboards.

In some cases we can’t provide you link but we’ll make a delivery appointment with you instead.

Are my payments secured?

Yes, we use Stripe as our payment processor. It’s one of the best and most secure payment options out there.

Our secure payment methods include:

  • Creditcard
  • Sofort
  • Ideal
  • Bancontact

What are your shipping rates?

Shipping rates can be calculated in your cart or during checkout. These rates do not include remote areas.

We do our best to keep these prices up to date and accurate. Please let us know if you think we made a mistake.

What is a remote area?

Please note that if you live in a remote area, extra costs may be charged. It is your responsibility to check if your address falls under a remote area. If you are not sure if you live in a remote area, contact us first

A few examples of remote areas:

  • Mountainous areas
  • Islands
  • Scottish highlands
  • The further North you go in Scandinavian countries the more likely they are considered remote

How do I return a product?

If you have any question regarding your purchase please contact us at info@popupsurfshop.eu as soon as possible.

You can return your purchased product within 14 days after purchase and 1 day after delivery. The product must be complete, intact, undamaged and not used. Also, the product needs to be returned in its original packaging.

The costs of any returns are to be paid by the consumer. For bulky items, such as surfboards, expect shipping costs between €35,00 and €200,00 plus. You can not use the shipping costs we charge you as an indication for the return shipping costs. These will almost always be higher.

If we made a mistake or a product arrives with damage, we will compensate the shipping costs of the returned product.

Returns are at risk of the consumer. We are not liable to any damage that is the result of returning a product. Make sure you always ask for a proof of shipping when returning a product.

Read all the information about returns in our Terms and Conditions.

What is the cooling off period?

After purchasing a product you have the possibility to disband our agreement without giving reasons for 14 days. You must express this right by using this standard form (click to open and download) and e-mail the completed standard form to info@popupsurfshop.eu.

After you’ve expressed this right you have a further 14 days to return the product.

If we receive the product within this legal term, we will refund the initial purchase including shipping costs within 14 days after we receive the product.

You only pay the sipping costs for returning the product. A returned product must be complete, intact, undamaged and not used. Also, the product needs to be returned in it’s original packaging.

Read all the information about this right in our Terms and Conditions.

Is my purchased product covered by a warranty?

All products are covered by the standard manufacturing warranty if one has been issued.

You can read all information about warranties in our Terms and Conditions.

How do I get in touch?

If you need advice, have any questions, would like to make a suggestion or have a complaint please contact us at info@popupsurfshop.eu.

Alternatively, you can also use the chat function when it’s available.

We are ready to help and we will do our best to reply as quickly as possible.

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